999bs Privacy Policy

1 Introduction and Scope

999bs ("we", "our", "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how 999bs collects, processes, stores, and protects your personal information when you use the 999bs website (999bs.cam).

This Policy applies to all 999bs services, the mobile version, and all associated platforms. By using our services, you are considered to have accepted the terms of this Privacy Policy. You have the right to read this Policy, and we encourage you to read it carefully in full.

Our Privacy Policy is built in accordance with international data protection standards, and all your information is kept secure through SSL encryption.

2 Information We Collect

We collect various types of information when you register and use 999bs services. This information helps us provide you with the best possible service.

Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum age 21)
• National ID number or passport number
• Email address
• Residential address

Financial Information

• Linked account details for bKash, Nagad, Rocket, or bank accounts (full account numbers are not stored)
• Deposit and withdrawal history
• Transaction records

Technical Information

• IP address and device identifier information
• Browser type and version
• Access logs and session information
• Location information (at country level)
• Cookie and local storage data

Gaming Behaviour Information

• Play history, bet amounts, and results
• Bonus usage records
• Time spent on the platform

3 How We Use Your Information

999bs uses collected information only for the following legitimate purposes. We do not use any information unnecessarily or sell it to third parties.

3.1 Account Management and Verification

We use information to verify your identity, confirm your age (for users aged 21 and above only), and keep your account secure.

3.2 Service Operations

Information is required to provide gaming services, process financial transactions (minimum deposit ৳500, minimum withdrawal ৳1,000), and award bonuses.

3.3 Security and Fraud Prevention

Information is used to detect and prevent unauthorised access to accounts, fraudulent transactions, and suspicious activity.

3.4 Responsible Gaming Support

Information is analysed to monitor your gaming behaviour, identify potentially problematic patterns, and provide support where needed.

3.5 Customer Service and Communication

Information is used to provide support via 24/7 live chat, send necessary notifications, and resolve your complaints.

3.6 Service Improvement

Anonymous analytics data is used to improve the platform experience, add new games and features, and resolve technical issues.

4 Data Storage and Security

999bs uses industry-standard technology to protect your information. We store and secure your data in the following ways:

4.1 Encryption Technology

All data transmissions are protected by TLS/SSL encryption. Sensitive information stored in the database is secured with AES-256 encryption.

4.2 Access Controls

Only authorised personnel can access your information. All access is logged and audited regularly.

4.3 Data Retention Period

Your information is retained for as long as your account remains active. After an account is closed, transaction records may need to be retained for a set period due to legal obligations. Once that period expires, the information is securely deleted.

4.4 Security Breach Notification

If a security breach ever occurs and there is a possibility that your information is at risk, we will notify you immediately by email and advise you on the steps to take.

5 Sharing Information with Third Parties

999bs does not sell or rent your personal information under any circumstances. However, information may be shared in the following limited cases:

5.1 Payment Processors

The minimum information required to process transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment service providers. These providers are bound by their own privacy policies.

5.2 Game Software Providers

Our game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi, may receive the gaming data needed to operate games. Personal identity information is not shared with them.

5.3 Legal Obligations

Information may be disclosed when required to comply with a court order, a lawful request from a law enforcement authority, or any other legal obligation.

5.4 Business Transfers

In the event of a business merger or sale, user information may be transferred; however, the terms of this Policy will continue to apply to the new owner and you will be notified in advance.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 999bs website to improve services and enhance the user experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions and running the platform's core functions. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences, such as language, game settings, and interface customisation.

6.3 Analytics Cookies

Anonymous analytics data is collected to monitor platform usage and improve services. You can control these cookies by changing your browser settings, though doing so may limit some features.

7 Your Rights

As a 999bs user, you have the following rights over your own information:

7.1 Right to Access

You can request a copy of the personal information we hold about you at any time. We will provide it within 30 working days.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or via live chat.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Restrict Processing

You can object to or restrict the processing of your information for specific purposes.

7.5 Right to Data Portability

You can request your information in a structured, machine-readable format.

To exercise any of the above rights, contact our support team via 24/7 live chat or at [email protected].

8 Account and Data Deletion

If you wish to close your 999bs account or request deletion of your personal information, follow the steps below:

• Contact our live chat and submit a request to close your account.
• Email [email protected] and include your account details.
• After verifying your identity, we will complete the process within 14 working days.

Please note that financial transaction records must be retained for a set period after account closure for legal reasons. Complete all pending withdrawals before closing your account.

9 Children's Privacy

999bs services are available to users aged 21 and above only. We do not intentionally collect information from any minor. Age is verified at the time of registration, and if a minor's account is identified, it is closed immediately and all associated information is deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 Policy Changes

999bs reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the new version on this page and update the "Last Updated" date.
• Send a notification email to registered users.
• Allow sufficient time before the changes take effect.

If you continue to use the platform after a change, you will be considered to have accepted the new policy. We recommend visiting this page regularly to stay informed about updates.

11 Contact Us

For any questions, concerns, or requests about this privacy policy, please contact us:

• Live Chat: Support available 24/7 in Bengali
• Email: [email protected]
• Support Hours: 24 hours, 7 days (BST, UTC+6)

We are committed to responding to any privacy-related requests with the utmost sincerity. Our data protection team is always ready to resolve your concerns.